Nebraska Department of Insurance

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THE NEBRASKA HEALTH INSURANCE INFORMATION, COUNSELING, AND ASSISTANCE (NICA) PROGRAM

DECEMBER 1999 NICA NEWS

GOLD RECORDS

Record #37(Bertrand) 6/99 (Volunteer J. Meyer): Client had gone to Mayo Clinic and Clinic didn't submit the Medicare claims. Volunteer helped him sort out the claims and make several telephone calls during three different appointments. (Time=4hours; $=1400; Satisfied=Yes)
As a NICA Volunteer, we can offer assistance in reviewing and sorting clients' bills and claims. Clients appreciate this valuable, free service from our trained volunteers.

Record #28(Aurora) 8/99 (Volunteer B. Graham): Client has macular degenerative eye disease and can't read his mail, so he stops in at the senior center and a NICA Volunteer goes over his bills with him. (Time=1hour; $=0; Satisfied=unk)
NICA Volunteers are great !

Record #14(Hastings) 8/99 (Volunteer N. Havranek): Husband and wife clients turned 65 and were looking at several medigap policies and wanted volunteer's advice. He had an interest in the $1500 deductible plan to save money. Volunteer explained to them that if they wanted to take a policy that would pay better after a few years, they would run into underwriting. This gave them second thoughts. (Time=1hour; $=0; Satisfied=unk)
This couple was using good judgment in looking at several medigap policies and comparing the plans. NICA Volunteers can discuss the medigap plans A-J and provide beneficiaries with a rate guide to compare premiums. The additional information the Volunteer gave helped the couple to make better informed decisions.

Record #47(Ord) 9/99 (Volunteer J. Barry): Client had medigap literature from three different insurance companies.
Volunteers can answer questions regarding what is covered, elimination periods, and qualifications.(Time=1.5hour; $=0; Satisfied=unk)